Q: Where do I take the heart rate monitor receiver (watch) for battery replacement or other service?
A: If you have a Polar unit we recommend that you return the unit to Polar for all repairs and battery changes. For Cateye or Sigma Sport units a good jeweler or electronic technician can change the battery for you. They must be careful that the unit is properly resealed and they do not damage the unit and break the watertight seal.

Q: Is it possible to replace the battery in the transmitter?
A: In a Polar transmitter there is no need to replace the battery as it will last on average about 2500 hours (5-6 years) if maintained as instructed in the User's Manual. The normal wear and tear of the transmitter usually requires its replacement before the battery wears out. Cateye and Sigma transmitters have easily replaceable batteries. However you must be sure to seal the cap snugly so no water or perspiration seeps into the transmitter.

Q: Why does the displayed heart rate jump to 240 or to 0 during my exercise period?
A: It is likely that there is a source of electromagnetic interference such as power lines, TV, monitor, another heart rate monitor, or a bicycle computer nearby. Some exercise equipment or bicycle computers may also interfere with the heart rate measurement.

Q: The heart rate is unstable especially at the beginning of the training session. What could be the reason?
A: The electrodes in the transmitter belt must be wet when placing the transmitter on your chest. This will ensure that good contact is made. Use Buh-Bump electrode cream for better contact.
When you are done, wipe dry the transmitter belt. This will ensure a full battery life.

Q: No heart rate is displayed. The watch functions of the receiver are working all right. What could be the reason?
A: The reason may be dry or dirty electrodes or the transmitter battery has worn out. Try using the receiver with another transmitter for diagnosing whether the transmitter is the reason for the malfuntion. A little Buh-Bump cream will help with poor contact between the transmitter's electrodes and your skin.

Q: When I call up the File Summary or Multiple File Summary display in the Polar HR Analysis Software, I don't get colors.
A:The File Summary feature works in such a way that it requires a certain procedure in order to show the summary bar. If there are no colors (white bar), it means that the user has not saved the File Summary corresponding to correct limits before using the File Summary or Multiple File Summary. To save the data, both the File Summary and the curve should be on the screen. Select the curve and a certain time period (blue bar under the curve) by pressing the left key of the mouse and pulling the pointer under the X scale of the curve. Select the summary and the threshold or limits and save the file from Special or diskette symbol. The Summary should work now.

Q: How should I wear the transmitter?
A: The manufacturer's logo should be the right side up and the elastic belt should be flat against your skin.

Questions and answers are courtesy of our customers and Polar USA

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